Archive Site news Career Contacts
Go To The Main Page
Search:
Lit Rus
   

09/20/2017  The future of banks: customer service bots and multipurpose terminals?

The rapidly changing finance market, affected by the emergence of FinTech startups forces banks and financial institutions to optimize their operations and look for ways to retain their customers, since customized services are no longer enough for that.

Financial institutions face the challenges to intensify investments in various smart solutions. As an example, in order to increase the customer service quality and their own image, Scandinavian banks plan to test bots (artificial intelligence) that are able to replace a huge amount of employees.

Daniel Fukson, business development manager at Lithuanian banking technology company BS/2, says that financial institutions should pay more attention to multipurpose solutions that may become an alternative for the entire bank branch.

“Automated or smart customer service solutions are making their first steps now and their effectiveness hasn’t been evaluated yet. However, there is another area to move for innovative banks – the multifunctional terminals – that are able to replace a small bank branch and provide customers with all needed services in one place. It meets the case, while more financial institutions go online and cut their traditional branches and staff,” said Fukson.

According to the head of the BS/2 business development department, the company has been successfully developing such a technological solution VTM.iQ for some time already. Banks that are using this equipment significantly cut their expenses, find no need to rent premises and hire new staff.

“One advantage of VTM.iQ is that it is multipurpose and can be used not only for the banking products but also for insurance, retail and information services. This terminal can be placed in shopping malls, post offices, railway stations or other places with large people flows. In essence, it is a self-service terminal where customers can buy various services and get a bank specialist’s assistance via video-conference call,” explained Daniel Fukson.

The BS/2 representative noted that this equipment promotes customer loyalty due to its functionality and usability. Customers are provided with an opportunity to open an account and perform all most common financial operations around the corner, even in a small town where there are no bank branches at all.

“The number of online banking products is growing. It means that customers have less opportunity to communicate directly with bank staff and even might feel wasted. VTM.iQ solution helps to keep this direct contact because customers can get a professional advice and see a person (actually, a bank’s face) who really cares. It means that banks can stay in the client area following the course of operational excellence and not become a faceless financial monster,” added Fukson.

VTM.iQ is able to provide a range of different opportunities: from making a loan and bank service agreement to card obtaining, bill and fine payment as well as purchasing and immediate printing of flight or concert tickets. To get the access to services a client should authorize himself with a bank card, biometrics data, NFC and other ways.

The first multipurpose units of this type have been successfully delivered to Ukraine, Kazakhstan, Armenia, Azerbaijan and other countries.

VTM.iQ-based project in Kazakhstan >>

VTM.iQ-based project in Azerbaijan >> 





  08/23/2017  "Service Desk.iQ" evaluated in the International Market
  08/04/2017  Modern "talking ATMs“ - for the blind and visually impaired
  07/25/2017  Cash Management.iQ: Additional Replenishment Control
  07/20/2017  BS/2 Partnering with Symphony EYC Retail Solutions Developer
  07/14/2017  The Improved SmartSafe.iQ: Expanded Functionality, a New User Interface
  07/07/2017  Georgian Liberty Bank Interested in Lithuanian Banking Solutions
  07/04/2017  Skynet First in Lithuania Tested 10 Gbps Broadband Internet Connection
  06/30/2017  Lithuanian Government Institutions Rely on Penki Kontinentai Expertise
  06/14/2017  Representatives of Penki Kontinentai Took Part in the Honorary Consulate of the Republic of Kazakhstan in Vilnius Opening Ceremony
  06/12/2017  More options for card payment
  06/09/2017  Banking and Retail Synergy in Focus
  06/05/2017  International Recognition for the Innovative BS/2 Technological Solution
  05/25/2017  Penki Kontinentai and Diebold Nixdorf Continue To Strengthen Business Ties
  05/15/2017  Complex solutions for data collection and processing in cash flow management systems
  04/24/2017  Two More Microsoft Awards for Penki Kontinentai Group
  04/10/2017  Customer Service Improvement – a New Priority for Retail
  04/06/2017  Lithuanian Company Contributes to the Development of Azerbaijan's Retail Sector
  04/03/2017  EuroShop '2017: buyers should feel like at home
  03/30/2017  The New ATMeye.iQ 2.0 Version for More Reliable Protection of self-service devices
  03/27/2017   Azerbaijani Bank Interested in Non-Standard POS Terminal Usage
  02/01/2017  Skynet Fiber-Optic Network Business Users Enjoy Greater Throughput
  01/10/2017  Penki kontinentai Group: Keeping Up With the Latest Technologies for 25 Years
  12/19/2016  Penkiu kontinentu bankines technologijos Awarded Innovative Product Prize
  12/09/2016  Virtual Servers Guarantee Your Data Security
  11/23/2016  International Bank of Azerbaijan Introduces a Unique Financial Services Concept
  11/23/2016  SEB Bank Representatives Were The Best At BFI Cup 2016 International Tennis Tournament
  11/22/2016  Belarusians Took An Interest in Vilnius Lofts
  11/14/2016  Vilnius Hosts BFI Cup 2016 International Tennis Tournament
  11/08/2016  Financial Omni-Channel Customer Service at Smart Lithuania 2016 Fair
  11/02/2016  Vilnius Hosts Smart Lithuania Advanced Technologies Fair
  10/17/2016  IN TOUCH Baltics Conference: Innovative Solutions For Financial and Retail Sectors
  10/11/2016  Diebold Nixdorf’s Top Managers Visited Penki Kontinentai
  09/20/2016  IN TOUCH Baltics Banking & Retail Technology Conference To Be Held in Riga
  07/22/2016   A new version of ATMeye.iQ - 1.1.4.5
  07/04/2016  Penki Kontinentai Remains Microsoft Gold Certified Partner
  07/01/2016  Penki Kontinentai Group Announced Its 1Q Performance Results
  06/15/2016  Penki Kontinentai Group of Companies Earned Profit in 2015
  05/26/2016  Wincor Nixdorf Visited BS/2
  05/24/2016  Wincor Nixdorf Discussed Achievements and Awarded Partners
  05/05/2016  The latest ATM and Software Trends at Southeast Asia ATMs 2016
  04/27/2016  BS/2 Strengthens Its Positions in Azerbaijani Retail Market
  04/26/2016  All ATM Market News At Southeast Asia ATMs 2016 ?onference
  04/22/2016  SEB is enhancing the ATMs with new security solutions
  04/19/2016  Lithuanian Software Now in PAX Technology Scanners
  04/05/2016  Sees the future of car sale in the Internet
  03/31/2016  ASHBURN International Expands Its Activities in Turkmenistan
  03/25/2016  Payments.iQ Has Now Got Its Own Web Resource
  03/24/2016  Reliable Internet connection: stable business guarantee
  03/07/2016  ATMIA US Conference 2016 Focused on ATM Security Issues
   
       
         
   
           
© Penki Kontinentai 1996-2017. All rights reserved
WebMaster